Shipping policy

At Sox Street, we strive to provide timely and reliable shipping for all orders placed through our website. By purchasing our products, you agree to the following terms and conditions regarding shipping.

1. SHIPPING TIMES & DELIVERY
We process and ship orders from our warehouse as soon as possible. However, please note that the following shipping times are estimates and may vary:

  • Domestic Orders: Typically, delivery takes 3-7 business days depending on the location.

  • International Orders: Delivery times can range from 7-14 business days depending on the destination country.

Please note that the exact shipping time may be impacted by the shipping carrier, customs processing, or other events outside of our control.

2. SHIPPING COSTS
Shipping costs are calculated based on the destination, weight, and size of your order. The shipping cost will be displayed during checkout before payment.

We occasionally offer promotions or free shipping based on specific offers, which will be stated at checkout.

3. SHIPPING METHODS
We offer a variety of shipping options, including standard, expedited, and express shipping, to meet your needs. Once your order is shipped, we will provide you with a tracking number so you can monitor the status of your shipment.

4. ORDER PROCESSING
Orders are processed during business days (Monday to Friday). Orders placed after 3:00 PM on a business day or over the weekend will be processed the next business day. During peak seasons or promotional events, processing times may be slightly longer.

5. CUSTOMS & IMPORT DUTIES (FOR INTERNATIONAL SHIPMENTS)
For international shipments, your order may be subject to customs duties or taxes upon arrival in your country. These charges are the responsibility of the customer, and we recommend you check with your local customs office for more information.

6. UNDELIVERABLE ITEMS
In the rare event that a package is returned to us as undeliverable (due to incorrect address, refusal to accept delivery, etc.), we will contact you to arrange a resolution. Please ensure that your shipping address is correct at the time of order.

7. SHIPPING RESTRICTIONS
Certain products may have shipping restrictions based on the destination country. We reserve the right to cancel orders or adjust shipping rates for these items if they cannot be delivered to the specified address.

8. LOST OR DAMAGED ITEMS
Sox Street is not responsible for lost, stolen, or damaged packages once they leave our warehouse. If your order is damaged or lost in transit, please contact the shipping carrier directly to file a claim. We will assist you with the process to the best of our ability.

9. CHANGE OF SHIPPING ADDRESS
Once an order is shipped, we cannot modify the shipping address. Please review your address carefully before completing your purchase.